Help - Frequently Asked Questions
Before going ahead and mailing us at firstname.lastname@example.org
please make sure your question has not been answered below. We get many repetitive
queries, so we are
attempting to save some time for you, and us. If your question is not answered
below, please feel free to
and we will do what we can. Make sure you get our email address correct - we have recieved emails forwarded from other organisations of similar names that were sent there due to a mistyped address. Also make sure you set your return address correctly
in your mailer - many mail messages are replied to and don't reach the recipient because of this.
We recommend that you look at the
Guided Tour which gives you an idea of where
information is stored on CricInfo.
If you have problems with your orders please contact email@example.com for
You can visit CricShop online at www.cricshop.com
We are unfortunately unable to pass on e-mail messages to players or team management,
and we do not maintain addresses (e-mail or otherwise) of individuals. We suggest you
write to the parent cricketing organisation.
CricInfo attempts to cover as much international and domestic cricket as possible via a live
scorecard. These scorecards refresh automatically every 1 - 3 minutes. If you are not seeing
any change to the scorecard, this is due to circumstances beyond our control.
If you are having trouble with cards updating then use the reload/refresh
feature of your browser. Our web site is at http://www.cricinfo.com/. We have
servers around the world and will automatically direct you to the most appropriate cluster.
The latest schedules we have can be found in our
You certainly are welcome to link to our site!
This page explains how to do so.
We are occasionally unable to provide coverage of all games we would like.
However, please rest assured that we will endeavour to bring you a scorecard
as soon as possible at the intervals or at the end of the game.
We cannot always provide live audio or video coverage of cricket. CricInfo works with 8
of the 10 Test playing boards, and acquires certain internet broadcast rights. However, it
is not always possible to acquire or exercise these rights.
We get frequent mail concerning the naming conventions used for touring teams.
Following the convention used by every reputable cricket publication
we reserve the usage "England, India, Pakistan, Australia etc." for
full international matches - Tests or one days. If a touring team is playing
a non-international match we use "English XI, Indians, Pakistanis, Australians etc."
This is purely a convention and not a mark of disrespect, or an error on our part.
If your question is not answered above, please feel free to
mail us and we will do what we can